Only 'Special' People Need Apply...

"It takes a special kind of person to consistently rise early and give the public the level of entertainment they expect each morning. Denise requested the opportunity to break her contract immediately and we obliged."

I quote from GCap’s statement on the departure of Capital Breakfast co-host Denise Van Outen.

So… no love lost there then? I thought the implication that Denise hasn’t got what it takes to get up in the morning and therefore isn’t very “special” was a little harsh, but hey… she started it by asking to leave!

But what next for once impregnable Breakfast Show for Capital Radio, London?

In my view, the show sounded much better with a strong female co-host. Johnny was less dominant and ‘the girls’ had someone to take their side / reflect their views. Lisa Snowdon who’s morphed from being “guest co host” to just featuring as “Capital Breakfast with Johnny Vaughan and Lisa Snowdon” started off a little static, but has warmed up as she’s got more ‘flying time’ under her belt.

Will she be the obvious choice as replacement? Will they get another co-host at all? And how will the audience react to another change to the station? Trying not to fiddle with your morning show too much is one of the cardinal rules, so I anticipate a little bit of churn as a result of her departure and the arrival of someone new. And accepting the job of co-host to Johnny is a little bit of a poison chalice really. Becky Jago… Zoe Hanson… and now Denise Van Outen have all ‘left the building’. Maybe they should go for Neil Fox next??

We shall see in due course what the Plan B was, however it had been rumoured for some time that keeping Denise at Capital was going to be tricky come the end of her contract. Looks like we didn’t have top wait that long!

It’s worth noting that Denise’s agents refute the allegation also included in the GCap statement that the early starts were impacting on Denise’s health, and are apparently seeking legal advice! Just wanted to make that clear!!! Denise is fit and well everyone. Although ITV1's “Who Dares Sings” is enough to put anyone in a coma…

RAJAR Qtr 2 2008; "Now That's Magic!"

I‘ve spent quite a lot of time recently talking to radio stations about ‘doing the basics really well’. My belief is that getting these ‘basics’ right accounts for at least two thirds of the total ‘job’ a station must do in order to perform well. Take a listen up and down the dial in any market in the world, and you’ll find some stations that do the basics really well, plus a whole of other good stuff that set them aside from the competition. But there are also stations that haven’t quite mastered those basics yet, which is always frustrating to listen to, as they could be so much better than they are.

The latest listening figures to come out in the UK yesterday from Rajar, reinforces the point in spectacular fashion. In London, Magic 105.4 is the undisputed number one commercial radio station whichever way you want to slice it. It’s got the top spot in reach / cume, listening hours, market share, and it also has the number one breakfast programme with Neil Fox and his ‘More Music Breakfast Show’. The station has now topped 2 Million listeners a week and sits on a 7.4% share. Well done to all the guys at Magic on this brilliant result.

So how have they pulled this off then? Take a listen and you’ll soon realise that it’s a fantastic radio station, not because they throw lots of bells and whistles at the audience… quite the opposite. It’s because they get the basics right, all of the time. And what are these ‘magical’ basics then, and if it’s so easy, why aren’t more stations doing them? Well, the good news if that lots of stations are… but I think it’s always useful to revisit them. Let’s use Magic 105.4 as our example:

Clear Branding and Positioning
Magic 105.4 own the powerful position of ‘More Music, Less Talk’. It’s been that way for quite some time now! You can’t listen to Magic for any length of time without having this reinforced by very clear and concise branding and a strong jingle package that fits superbly with the sound of the station. They don’t confuse the position with too many different ways of saying what they do. And more importantly, the really deliver on their promise. They do seem to play more music, and certainly have less talk than other stations on the dial.

Well Researched Music
There is no doubt that Magic’s active database is very well researched with exactly the right sample makeup helping to shape the list. Magic is glued together by a very federating sound where artist and song are more important than era, and where compatibility and fit are the driving factors. Every single song is a winner. You don’t hear a bum song on Magic… ever. How many stations can claim that? Sure, they run a tight database and songs roll around quite often, but that doesn’t matter… coz they’re playing great songs. Take a look at their Top 25 most played artists:

Take That
Michael Bublé
Elton John
Leona Lewis
James Blunt
Carpenters
Phil Collins
Robbie Williams
Abba
Duffy
Chicago
Elvis
Madonna
Bryan Adams
Whitney Houston
Will Young
Cyndi Lauper
Roxette
Bee Gees
Richard Marx
Snow Patrol
Righteous Brothers
Carly Simon
Lionel Richie
Savage Garden

Interesting list huh? Era-wise, there’s 60’s right the way through to currents. But again, the songs selected from these artists all fit together really well. Compatibility of sound is one of the most overlooked areas of music research, but an absolute necessity and Magic demonstrate how to make it work and look effortless at the same time!

Breakfast
Neil Fox completely reinvented himself when he moved from Capital to Magic. He’s a warm and genuine presenter who’s really connected to his audience. He doesn’t try and be funny, (but occasionally can be) and understands who’s listening, the type of life they lead, and what kind of show they need from him in the morning. It’s a very different show to the other ‘personality’ shows that are available, but perhaps that’s its secret… it sounds like it’s not trying too hard.

Understanding the Audience
Magic really know who they’re aiming for and who listens to the station, and the type of life they lead. Everything from the music selection and the type of content they do, right through to the commercial partners they work with are expertly targeted. Just look at some of their current key feature / show sponsors: Dove Cream Oil Body Wash, Galaxy Chocolate, The Science Museum; Any chance this is a station aimed at women with kids?!!

Sub-Brands
All good stations have some strong programming sub-brands. Magic is no exception. Mellow Magic (relaxing songs from 8pm every evening), The Test of Time (10 songs from one year each morning at 9am) are two of the strongest, but there are others. They all give excellent hooks into the station and reasons to tune in again and again.

Strong Style Guide
All the presenters on Magic sound like they have been cast from the same mould, but still with some of their own personality allowed to cut through. Remember, this is the more music, less talk station… so we’re not looking for guys and girls who can talk the hind legs off the proverbial donkey. However, they all understand the style guide of the station, and stick to it religiously, and the result is a clear and consistent sound.

Consistency
Magic 105.4 currently defines consistency in UK radio. Every time I hit the button, I get what I expect… a soft and relaxing AC sound, seamlessly blending artists and eras with little interruption. Consistency is one of the most fundamental of basics. Define what you’re going to do, and do it… repeatedly. Ensuring you’re delivering on your listeners expectations at all times is essential to long term growth and long term success.

Magic have got the basics right… really right. And their patience and persistence have been rewarded with a fantastic set of audience figures. Suddenly, doing the basics well seems like a pretty good idea, doesn't it!

Radio Festival - Glasgow 2008 - The Verdict!

So, as the whiff of ‘vats’ of mass-produced Haggis subsides, and the unmistakable hangover that cheap Scotch gives you is a now all but a distant memory, we can collectively stand back and admire the event that was ‘The Radio Festival – Glasgow 2008’.

For our international readers, although the word ‘festival’ implies images of tents, mud, pyramid stages, fire-eaters, strange pagan rituals etc… I can assure you that if you substitute the word ‘festival’ for the word ‘conference’, you’ll get more of a sense of the occasion!

Some of the more interesting stuff that occurred included the findings from the Digital Radio Working Group, much of which had been publicised in advance, but nonetheless made for quite an interesting listen. You can read the whole report for yourself here, but some of the most salient bits included the recommendation for a full migration to digital radio in the UK. When? Well – that’s the $64,000 question they dodge by saying… ‘When the market is ready’, but at latest by 2020!

With 7 Millions sets in the UK, DAB is doing quite well. But we seem to be in a bit of a no-mans land currently. We’re too far away from the tipping point to set a date for full migration, and far too far down the road to say ‘Let’s ditch DAB and go with something else’. Certainly, a lot of clever minds are on this one and it was nice to see them demonstrate that they’re thinking about it. Getting it right is the most vital thing the UK radio industry has probably ever faced.

A debate about ‘rights’ and the current agreements in place regarding PRS-MCPS and PPL, although sounding fairly dull, was actually pretty interesting. Although the guys from the collection societies stated that they “weren’t coming to get us”… I think they are! With declining physical sales and the number of illegal downloads outnumbering legal ones by a factor of 10 to 1, the record companies and artists are going to squeeze as much as they can out of anyone who uses their content, and radio is no exception. I did feel like pointing out that there are territories like the UAE, (where I work in the Dubai market), where there are no copyright agreements in place and big media organisations are paying absolutely nothing to artists for using their copyrighted material to make large profits. Meanwhile in the UK, PRS are chasing the owners of sandwich shops making sure they’ve got a licence! Perhaps they should try and recoup some money from these territories? Back at home, the ‘promotional value’ that radio offers is still a good argument, particularly in light of some interesting research that shows radio is still the most significant factor for people in discovering new music. Expect fireworks on this topic soon!

The session on the future of music radio seemed to conclude that the answer was…. speech! Well… actually it was the importance of personalities and DJ’s within the music radio setting to be honest with you. And new music, of course. People reassuringly still use the radio to hear new music. But it was nice to see some recognition of the role of the DJ as personality or ‘trusted guide’. Otherwise, we’ll all become jukeboxes with different bit of production, which anyone can replicate these days.

Other sessions worthy of a mention include the ‘Showbiz news’ session, where some argued that we’re all obsessed with the cult of celebrity and it has no place on the radio. Well at least on Radio Scotland! Rod McKenzie from BBC Radio 1 was eloquent and considered in his view on this topic and others, which is probably why overall, BBC Radio 1 News is in such a good state. He wrote some interesting thoughts about this session on his Editors Blog.

And Matthew Bannister reminded us why he rose to the dizzy heights of Director of BBC Radio and went on to become Chief Executive of BBC Production and the Corporation's first Board-level Director of Marketing and Communication. This is because he’s bloody good at getting a point across, and his view that ‘compliance is stifling creativity’ was made with both wit and gravitas. He touched on something that everyone in a creative role should remember. Don’t ‘not do’ something because you might get in trouble, or too many rules may prevent you. "Fortes fortuna adiuvat” (I knew that Latin GCSE would come in handy one day!)

Finally, a couple of less so positive points; If you’re going to have a debate about ‘localness in radio’, please get people who actually understand something about local radio on the panel! The GMG debate that kicked the festival off was really quite terrible in the choice of speakers and in the arguments that were presented. And without sounding unkind, the Community Radio sector, valid as it is, seemed to be an unnecessary distraction in the programme of sessions. I suggest that there should be a separate day for community radio, as sitting though a detailed analysis of why ‘Celtic Music Radio’ is such a success in certain parts of Glasgow, made me want to stab myself repeatedly with my cheap, disposable, ‘delegate bag’ pen.

All in all though, a worthy trip north of the border and The Radio Festival continues to be a good forum for debate of some of the key issues that face UK radio currently.

Right – I’ve had enough of rainy Britain. I’m off to Dubai to form a royalties collection agency…

Radio Festival - Glasgow 2008

So it’s time to head for Glasgow for another ‘festival of radio’… otherwise known as… er… "The Radio Festival". The programme of events looks like the usual mixed bag of ‘Must see’, ‘Might see’ and ‘Sorry I don’t think I can come to your session, I’ve got to check my emails!”

The media reporters will all be out there in force, writing up things as they happen, giving live blogs and up to the minute interviews etc. And I’m sure their coverage will be first rate as usual. I will try to take a more considered approach (!) and bring some of the highlights once all I’m safely back south of the border!!

If you’re not going, don't worry, I’ll bring you all the hot news and any interesting stories that are developing in my next blog. If you are going to Glasgow, I’ll see you at the bar where I'll be organising a whip round for GCap. We're looking to raise £1.1 Million so... as they say, please give generously!

Secret Scam

“Gross failure of senior management”… “Serious, repeated and deliberate breaches”… “Fundementally misleading and inaccurate”. These are not words you would wish to have used to describe your company, or the way it behaved regarding an Ofcom investigation.

The phrase ‘damning indictment’ hardly does justice to UK regulator Ofcom’s adjudication that’s just been released regarding the (almost defunct) radio group GCap Media, and its breaches of the Broadcasting Code in respect of their networked ‘Secret Sound’ competition.

I’ve read a few adjudications in my time (and been part of a few too!), but having just finished all 29 glorious pages of this particular one, I don’t even know where to start!! You can read it for yourself here… but be warned, this is like ‘hardcore regulator porn’. It’s dirty stuff and you may need a stiff drink and a lie down after reading it.

I’ll try not to recount the sordid tale in all its details, as I would need…well… 29 pages… but in essence GCap ran a Secret Sound competition across its One Network for 4 weeks. The problem was that the practise of deliberately putting callers to air with wrong answers to prolong the competition was agreed by a “Director” responsible for networked output. Basically listeners were paying on a premium line to enter a competition that they couldn’t win, and people within GCap knew this was going on. Oh dear…. Oh dear!

Some brave individual grassed GCap up and Ofcom launched an investigation. So did GCap. Only, apparently GCap's investigation wasn’t really very good and “… not thorough or extensive” with “… no formal or written report produced”. In fact, Ofcom thought that GCap didn’t take the matter seriously enough.

When they did finally issue a statement (4 months later!) on their corporate website, GCap said something like ‘Terribly sorry listeners... Didn’t mean any harm... No hard feelings?’ Actually what they really said was, that this was an “an isolated incident” and a “system error”, when actually they knew it was a little bit more than that. This part has really annoyed Ofcom .They said today in their ruling...

“For GCap to describe this deliberate and repeated unfair conduct as “an isolated incident” and a “system error” was fundamentally misleading and inaccurate and represented, in Ofcom’s view, an inept attempt at “news management” on GCap’s part. The fact that GCap’s Board had authorised the wording of this statement, and its publication on GCap’s corporate website, was a matter of serious concern to the Committee.”

Spin gone wrong! Very badly wrong.

There’s quite a comedic moment in this story which refers to the fact that listeners could get a refund if they wanted to... but as GCap only publicised this on their corporate website, and not on station websites... or on air, out of the 297,215 entries they received, they refunded... wait for it... a single listener the grand total of £2!

Ofcom’s tongue lashing didn’t stop there. They go on to say that they...

“... considered it wholly inadequate that GCap had demonstrated an unwillingness to disclose for several months the specific details and seniority of those responsible for the unfair conduct. This was the first case of its kind in which the behaviour of the licensee (or as in this case, the parent company acting on behalf of the licensees) had effectively hindered Ofcom’s investigation.”

Sweet Jesus!! Could this get any worse? Well yes actually. As a direct result of this hindrance, the fine was going be higher. Ouch. How high in total? Well how about £1.1 Million! There goes the Christmas Party... for the next 20 years!

The list of bad practice goes on and on... from allowing junior members of staff to run a huge network competition with no apparent managerial supervision, to no accurate record of entries, to lack of proper training, to the GCap board signing off on a statement that was ‘economical with the actuality’!

All of this resulted in a... “...significant breakdown of the fundamental relationship of trust between 30 local station and their audiences” which according to GCap is its “most valuable asset”. Funny way of showing it I guess!

So, as GCap is in its final throws as a company, with this rather ignominious end to its life, what can we learn?

Simple. Don’t con your listeners. In any way. It will come home to roost.

Meanwhile, new owners Global are having to get out their cheque book. And just in case there was any delay, on the front page of the ruling Ofcom have made it clear that cheques are “payable to HM Paymaster General”.

How very helpful.

"Money's Too Tight To Mention"

“The Credit Crunch” has quickly been absorbed into the vernacular and barely a day goes by without me hearing it in a news report or reading the phrase in an article somewhere. High fuel and food prices, inflation rising, no sign of an interest rate cut and tumbling house prices all add up to an economy that experts call “Shrinking, High Inflation Turbulence”… or to give it’s proper acronym… S.H.I.T.

It was interesting therefore to hear the 'Credit Crunch' phrase used in a promo on Magic 105.4 for their current station-led share driver called “Magic’s Money Box”. The line went something like…

“The credit crunch is here and Magic 105.4 have been saving so that you can win some much needed money…”

Although sometimes I want a music radio station to ‘take me away from reality’ and not remind me that it now costs me £80 to fill up my gas-guzzling SUV, I thought that it was a rather good use of a very topical, very talkable issue within a promo to highlight the contest. Rather then just say “We’ve got loads of money to giveaway” they related it to the current economic situation in the UK, and to real people’s lives.

People in the UK are having to pay more for almost everything at the moment, so here’s your friendly radio station who feels your pain, understands your concerns, and in the ‘years of plenty, put some aside’ to give it to you when the going got tough.

Getting a level of topicality into production, whether it be for a promo for a contest, some general station production, or some music imaging is a great way of connecting your station to your audience. It shows that you don’t live in a virtual radio world where it’s all about ‘45 minute music sweeps’ and ‘more variety’, but you actually understand your listeners and their lives. It could be news based liked Magic did. It could be connected to the latest TV show, or movie release… or even the weather. Whatever the topic, if it’s current and it’s scripted well … get it on the air, even if it’s just for a few days. It’s amazing the difference that doing something so simple makes.

"What's Your Name Again?"

So Virgin Radio has been snapped up by Absolute Radio and their backers, The Times of India Group for £53.2 Million. First, congratulations to all the team at Absolute Radio International. Those who know them, or have worked with them, know what a first rate team they are both as owners and consultants. This particular UK national licence is safe in the hands of people who are passionate about radio. Good stuff.

The interesting thing about this deal is the decision to discontinue with the ‘Virgin Radio’ brand and launch a brand new radio brand. The BBC’s James Cridland has written a thoughtful article on his personal blog about the pros and cons of this decision, and comes to the conclusion that ditching the name is a good idea. Certainly, when I was Head of Music at Virgin in the late 90’s, the audience was over 4 Million and the Virgin brand had a lot more ‘media and consumer equity’ than it has now. So, with a war chest of £15 Million to re-launch this station… what’s this thing going to be called? How do you go about dreaming up a new name?

There are different tacks you can take. You can adopt the “Does What it Says on the Tin” approach, which delivers names like… Rock Radio, Classic FM, Planet Rock and The Jazz. You kind of know what you’re going to get even if you’d never listened to these before.

Then there’s the “Evokes a Mood” approach which gives us gems like… Smooth Radio, Easy, Chill, Beat and Vibe. This is more subtle, and yet nudges at expectation without being as direct. But you do have a hint at what you were going to get.

Then there’s the “Just Call It Something Cool” type of brand. For example… Kiss, Galaxy and Xfm. If you’d just touched down in the UK and had no prior knowledge of Galaxy, you’d have no reason to suspect it’s a Dance and RnB format aimed at under 30’s. But the name’s quite a good one nonetheless.

Of course the days of naming your station after a river are hopefully gone! Yes that’s right international readers… there are plenty of stations in the UK named after a local river!! As are the days of giving your station the Latin word for ‘undefeated’ which bore significance for William the Conqueror but isn’t that great as a radio brand. Come on down ‘Invicta FM’. We know who you are!

The only time I’ve been involved in naming a station was when I worked at Virgin Radio and we had been given a place on one of the London DAB multiplexes to fill with a ‘Soul and Disco’ station. The process involved the then Operations Director Andy Mollett saying “I’m going to toilet. When I come back I want you to have a name for this station”. And “The Groove” was born!! It has since died a death... but not, I believe, as a result of its name!

But the main point is this. In the long term, listeners won’t really care about what it’s called, as long as it delivers the content and music they want. Sure… some names are better than others, but we tend to only think a brand name is bad if the brand is bad. Bad brands make bad brand names. You can call a great brand whatever you want… people will still consume it.

Launching a new radio brand in the UK gives those who had lost faith with the old Virgin Radio a chance to reappraise the station under its new guise, and for those who love it as it is… it will be reinvented as perhaps something even better. I’ll bet you this though… It won’t be in Latin, named after a river, or decided upon during a toilet break!