Why Music Matters

Ever wondered why music matters?

If you work in music radio, then here's a nice reminder of the power of music, courtesy of the greatest band to ever record together...

Big Mistake?

When is an idea burnt out and when does it just need a new twist, or a little tweaking to reignite interest in it?

This week in the UK, Big Brother returns and it’s over a decade since it first hit our screens on Channel 4. After the ratings started to flag and the idea wore a bit thin, they dumped the show, for it then to be picked up by Channel 5.

They’re debuting with a series of ‘Celebrity Big Brother’, and of course with different hosts and a different team working on the show, we can expect the show to have a somewhat ‘new’ feel.

But is the format worth hanging on to, or is it just a turn off?

In radio we face similar dilemmas on a regular basis. It may be related to a particular benchmark, or perhaps a Morning Show that has seen better days, or even the format for the whole radio station.

So, when is it best to add a twist or something different... and when is it best to just say goodbye?

Fans of Big Brother in the UK will no doubt remember that producers always liked to add a twist to each series to refresh audience interest. Viewers were treated to Live Tasks, Big Brother going ‘evil’, Secret Missions, an All Female House, Fake evictions, and even the public choosing the final housemate to enter the house.

Over time, our attention was kept by this simple process of keeping the basis of the format, but adding something fresh to it.

This can work in radio too. Take your biggest benchmark. Is it time for a twist to be added to it? How could an extra element be added to make it more entertaining? What could that twist be?

Think about the big station promotion that you’ve done for the last 5 years in exactly the same way. Sure... it works, but would the audience be more interested in it if you added a new surprise element to it? What would that be?

If we’re thinking about a programme, the twist may be something more permanent. Is the Morning Show getting a bit too ‘set in its ways’? Would a new character or person on the team add a different dynamic? Could it be a younger female added in to make an impact? Maybe a new travel person? Again, you don’t always need to throw the basics away if it’s not quite working. Adding or even taking away an element may do the trick.

But there are some occasions when something’s run its course. If your brand thrives from always bringing fresh ideas to the audience, hanging on to something ‘past its sell-by-date’ can do your brand image some serious damage.

It might be that old promotional idea you trot out every summer, or that benchmark you’ve had on air now for 4 years without it really making an impact. Be brave. Cast aside dead wood. Don’t carry a 'corpse' of an idea around with you.

There are plenty more great new ideas, formats, and promotions out there... so never feel like you’re committing a sin if you get rid of something. Even if the Sales team tell you that they can still get a sponsor for it!

The trick is, of course, to get rid of it before it becomes an ‘infected toe’ and starts to spread its rot through the body of your brand.

I think that's what Channel 4 did when they axed Big Brother in 2010. Yes, it was still pulling in 3 Million viewers and had a lucrative sponsor, but it had become a tired format that was symptomatic of a channel that was in danger of losing its way. They jettisoned it; just in time in my view.

So, as the new series debuts this week on a new channel, it will no doubt get some 'half-decent' viewing figures, and generate some sponsorship revenue for the broadcaster, but I’d rather be in Channel 4’s place... of working on the next new idea, the next creative moment that can shape the brand for the decade to come.

So – remember to regularly add a twist to keep your ideas fresh. But also know when you should move on.

"You Spin Me Round..." - RAJAR Spin

With the publication tonight of the latest RAJAR results for Q2 2011, there will no doubt be a flurry of activity and the ‘in house’ radio station Alastair Campbell’s will be doing their best to spin the results one way or another. If your results are great, that’s perfect... you can let your figures do the talking and can quite rightly shout out loud. All power to you and your message.

If however, you get a tricky book, (as we all do from time to time) then here are some firmly ‘tongue in cheek’ methods you can use when putting your press release together to send off to the local paper.

If you’re not Number 1 overall, just find a demo you’re number 1 in...

E.g. “We’re the Number 1 station for in our area (Men 50-59)” And be a bit generic about it all too. Paint the impression of success without quantifying it too much.

Confuse people with terminology...

Some journalists at local newspapers aren’t that clear on the difference between reach and share, so use the words ‘listeners’ and ‘listening’ quite liberally over your press release just to confuse them a little, and again create that sense of ‘victory’! E.g. “Listening at key times has increased once again, with even more listeners tuning in every week too.”

Find an increase that sounds better when expressed as a percentage...

For example, if you’re share in a particular demo has gone up from 5% to 8%, then you can quite rightly claim that “We’ve increased listening by 60% with women aged 30-39”. Sounds impressive, though in reality it may mean very little, and your overall share may gone down.

Change the range...

If you’re down quarter on quarter, then take a look at the year on year figures, and see if there’s an increase there. Then talk about the important long term growth of the brand. Or just mix it up a little! E.g. “More people are tuning in to XYZ-FM than this time last year, with an impressive increase in listening over the last 3 months to Freddie and Barbara in the Morning”.

Compare Apples with Apples...

If you’re a commercial station, make your station sound even better by just forgetting the BBC! After all, they’re a “different animal” aren’t they? In some markets, the BBC are clear market leaders with BBC Radio 2, or in London with BBC Radio 4. If that’s the case, just use the phrase “We’re the Number 1 commercial station in the area”, which for many will be perfectly true.

Star comparisons...

If your station has more listeners at breakfast time than say Chris Moyles, or Chris Evans... stick that in your press release, as comparisons with national personalities always make great copy for local newspapers. Plus, the local papers don’t really get stuck in to TSA size that much. You’re judged by the company you keep! E.g. “Debbie and Dave at Breakfast now bigger than Chris Evans”.

Include a quote...

Detract attention from generally bad figures by making up an anodyne quote from the breakfast show team. E.g. “Phil from Phil and Morning Crew said ‘I love getting up at 3am every day to entertain the people of Scunthorpe. It’s the best job in the world. We’re delighted that even more people are hearing about our show and we’re making it more successful every day. And don’t forget, the Mystery Word jackpot is at £63 tomorrow morning!’... etc...”

Ultimately, these kind of press releases are really designed for non-industry types, with the hope that people outside the sector will get the impression that your station is successful. What is it they say about perception being reality? And why not. All brands need to paint the picture of success to a certain degree. Consumers like to be associated with winning brands that are going somewhere. It confirms they are making the right choices in life.

Those in the radio industry know the tricks, so can spot them when a rival station uses them. We all know if a station is doing well or not. And as long as everything written is within the rules, and you’re not making stuff up... that’s kind of OK in my book. It’s the game we all play and will continue to play. Spin is nothing new.

If you spot any great examples, do let me know by posting a comment below!

So good luck to all UK stations today. I look forward to reading later that “more people than ever before are tuning in!”

"And You Can Tell Everybody..."

We all love a good ‘list’. Lists help us to define and order the world we live in, giving us a sense of what's good or bad. In an over-communicated world, lists are a kind of a cultural shorthand.

So I always enjoy it when any radio station does a list of any kind. Sometimes, a classic idea just keeps on working.

And when you can tie in a TV partner too, it works that much better by providing additional marketing and promotion for the radio station along the way.

With all that in mind, Absolute 80s and VH1 are teaming up to bring you “Your Song of the 80s”. Pick your favourite from a pre-determined list of 60, and then on the pre-determined bank holiday (Monday 29th August), both radio and TV will “count ‘em down”.

I mention this not only because I like ‘lists’ on the radio, but when I hear the promo, it reminded me of the classic ‘montage technique’; get as many songs as you can in to represent what you’re trying to communicate – in this case, great 80s songs.

So take a listen to the promo, and see how many great 80s songs you can spot. I counted 13, but there may be more!!

Disclosure: I produce and present a weekly show, with Dan McGrath, on a Saturday morning from 9am on Absolute 80s called 'Cafe 80s'. You can listen here

Listeners Top 10 Criticisms of Morning Shows

What are the Top 10 things listeners don’t like about Morning / Breakfast shows?

I’m sure we could all come up with a pretty decent list of our own, but the good news is we don’t have to! Last week I was invited to attend the ‘Lokalrundfunktage’ 2011 in Nuremberg. It’s a gathering of the great and good of German radio, particularly hosted for the radio industry in the state of Bavaria, which has around 12.5 Million inhabitants.

The conference is a fantastic opportunity to get under the skin of what’s happening in German radio, and there’s loads going on... including the exciting launch of national DAB+ multiplexes.

There were the requisite speeches from politicians and industry leaders, and of course a sprinkling of interesting sessions.

One which caught my eye was a session on ‘personality radio’, and the importance of it / what it means to the German market etc. The session was kicked off with a great contextual presentation from Christoph Pöschl, from the German media research and consulting company, Brand Support. They’ve done lots of analysis of Morning Shows, and have a great research perspective on what works and what doesn’t.

So, here’s the Listeners Top 10 Criticisms of Morning Shows in Germany. (I’ve added some thoughts below each one)

1. Uninteresting Topics

Nothing annoys listeners more than topics and themes that are just plain boring! If you’re going to do topic, please make it interesting for the listener!!

2. Uninteresting Conversations

We’ve all heard those ‘talky bits’ that don’t go anywhere, and the hosts are just chatting for the sake of it. Feel free to do them, but the listeners are going to go elsewhere!

3. Hosts that talk too much

We all can think of hosts that can’t ‘put a sock in it’ from time to time. Give the listeners a break. Don’t keep going on and on, and on and on....

4. Promotions and competition that aren’t entertaining

Next time you’re sitting in that S&P meeting and the idea seems a bit dull, don’t agree to it. Give it another 10 minutes of creativity. If your competition is boring and flat, listeners will tune away.

5. Too many commercials

Not a problem in public radio, but in commercial radio PD’s need to just keep an eye on the total durations of ads. Different markets have different tolerance levels, but we all know when we’ve reached “too many”!

6. Too much self-promotion

Promoting your own station is fine, but don’t do too much of it so it starts to annoy your listeners, particularly in the morning show. The primary job there is to entertain listeners, not to continuously cross-promote all your other stuff.

7. Non-relevant content that doesn’t touch the listener

We know that creating relevant content that really connects emotionally with listeners is the most powerful way of getting people to listen. Audiences can quickly detect when something is there just for the sake of it. Do stuff that matters to you, and matters to your listeners, and that they can connect with.

8. Too little music variety

Listeners continuously tell us they like a bit of variety in the morning. If you have the right personality on the air, it’s probably the one place you can push the boat out a bit. Don’t be afraid... listeners like variety!!

9. Too little music

I always think that more time, money, resources and effort have gone into producing a brilliant 3 minute pop song, than have gone into producing any link... so don’t skimp on the music. Listeners love the songs. Some hosts think they “get in the way of the content”. Wrong. They’re part of the content of the show.

10. Too much repetition of the same songs

Morning shows are probably the most habitual listen for any radio consumer. So ensuring that the rotations are correct, and that the ‘mix’ is right in the morning is vital.

So there we have it... Listeners Top 10 Criticisms of Morning Shows in Germany. But I think it’s a pretty universal list, and is shows listeners around the world are remarkably similar. The same issues crop up in every market I have worked in.

The good news is we can do something about it. If we know what listeners don’t like, we try to ensure that we do the opposite... right?

If you work in radio station, think of your own morning show. Does it do any of these things on the list? Once you know what listeners don’t like, it’s far easier to do stuff they do like!

**Thanks to Christoph Pöschl from Brand Support for sharing his presentation. If you want more info from him direct, I’m sure he’d be happy to talk to you.

"Happy Radio!"

Radio makes you happy. It’s official.

I think it’s something that if you work in radio, you subconsciously know... ‘what you do’ connects with people, and puts them in a good mood. But now, the research has been done to prove it. You can read it all here. And you can't argue with science!

The RAB in the UK commissioned this study to see how media improved people’s moods, with the hope that radio would do well, and to measure the emotional influence of radio relative to other media. The aim then was to ‘promote radio’ as a place for advertisers to spend their money persuading us to buy different goods and services etc.

Radio did very well. In fact, radio generated the highest Happiness and Energy levels of the 3 media measured (TV and online being the others).

When I think of my own radio consumption, I think this ‘happiness’ concept really spans formats too.

I was driving back home from an evening meeting in central London the other night and Magic 105.4 had a fantastic sweep of 10 songs that relaxed me in the traffic and ‘made me happy’.

I was cleaning up the kitchen the other night (I like to make a mess when I cook) and stuck on Absolute 80s for my regular retro fix, and that ‘made me happy’ as I turned up Madness ‘Night Boat to Cairo’ really loud!

A few weeks ago, listening to BBC Radio 4’s ‘Just a Minute’ (via Radioplayer) made me laugh out loud a-plenty, and that ‘made me happy’.

Last Friday night, I nipped out to collect the regular ‘Friday Night Curry’ and Friday Night Kiss was playing out some top tunes, and that ‘made me happy’ (or was it the thought of the curry that was awaiting my arrival?)

And listening to BBC Radio 5 Live’s excellent Wimbledon coverage today has ‘made me happy’. (Who would have though tennis on the radio could be so entertaining?).

So it’s not just the wacky, zany morning shows that have the power to make listeners happy. The whole spectrum of content that’s broadcast on the radio can do so. And it’s worth thinking about the mood altering effect that radio has, and ensuring your on-air talent fully appreciates the role they have in shaping “the mood of the nation”.

Finally – a word about the research. Well done to the team at RAB and Sparkler who put this together. When there are stories of war in Libya, riots in Greece and strikes in the UK, it’s the perfect antidote to all the bad news that’s around... and a fun story for other media to report on. (Like here and here) Great work and good timing!

Right - I’m off to get another ‘fix of happiness’.

The Next Big Thing In Radio?

I spend a lot of time with radio people of all types; Owners, CEO’s, Managing Directors, Sales Directors, Programme Directors and yes... sometimes even Engineers too.

I always enjoy spending time with practitioners though – people who actually make radio; people who are at the ‘coal face’ doing it day in / day out. If you have a background in programme making (as I do), and have spent many thousands of hours in a studio, I think regardless of where you progress to in the radio industry, you always have a secret soft spot for the process of ‘making radio’ and the people who do it.

So when I was asked to be a part of a brand new UK radio conference that was perhaps more for people involved in the job of making radio, and people who just like new radio ideas, regardless of what department they work in, I didn’t hesitate to get involved.

NEXTRAD.IO was launched this morning, and as the organisers say...

“At last – a radio conference for radio people. It’s not designed for the suits. It’s not something that will just appeal to you if you work in a particular part of the radio industry. It’s designed for people who like radio, who want to be inspired by new ideas, who recognise that technology will help it to change and adapt and for those who want to meet like minded people.”

It’s being put together by “professional conference attendees” James Cridland and Matt Deegan, who have set out to design a very different type of radio conference. It’s a pretty good starting point, as many conference can be a bit ‘samey’, and lack a real ‘inspirational vibe’. I’m confident that this will have a different feel, and as the model is the TED conferences, that’s a great reference point to work from.

It takes place in London on 15th September 2011, and tickets are only £99... and I’m really confident it will be a fantastic event (and real value for money too). Being Year 1, the guys have limited it to 120 people, and honestly... without trying to create an artificial demand for tickets, I’m pretty sure they’re going to sell out fast.

So, I look forward to hanging out with some like-minded people, who love radio and want to share and discuss ideas.

And if you’re one of them... maybe I’ll see you there.